Press Releases

VOLVO recognises FAMCO as International Dealer of the Year

Dubai, January 31, 2012:FAMCO was awarded global honours after it won the prestigious Volvo Construction Equipment International Dealer of the Year award, capping a successful2011 which also saw the Al-Futtaim group companyacquire the exclusive dealershipfor Volvo Construction Equipment in Saudi Arabia.

A leading Middle East player in construction,transport and industrial equipment, FAMCO had earlier won two international OperationalExcellence awards and the coveted silver certificate in the Volvo PartnershipMonitor programme.

TheDealer of the Year award was presented to FAMCO’s Managing Director Paul Floydat the recent Volvo Construction Equipment International Dealer Conferencein AbuDhabi, timed to coincide with the Volvo Ocean Race stopover.

“2011was a year of many milestones in our history with Volvo Construction Equipment,and we are thrilled to begin 2012 with this great recognition from Volvo,” saidMr. Floyd. “It’s a great honour to be globally recognisedby one of our mostimportant principals and partners. Our high performance is the result of aconcerted effort by all our team members in what was a challenging yetrewarding year. I would like to thank the entire FAMCOteam for their outstandingefforts and to also thank our customers for their continuing support.”

Volvo Construction Equipment isdistributed in more than 100 countries throughout Europe, North and SouthAmerica, Africa, the Middle East and Asia.

MrKjell Carlsson, Vice President -Sales &Commercial Management, EMEA at VolvoConstruction Equipment gave unstinting praise for FAMCO’s growing stature asone of Middle East’s leading dealers.

“TheDealer of the Year 2011 award is won by a dealer partner that is very wellorganised with excellent processes and systems combined with a very aggressivemarket approach. Our business relation is fully transparent and thecustomer support is outstanding. Furthermore they are expanding the territoryto cover Saudi Arabia, and last but not least they have during the last quartersecured several major contracts for construction equipment.”

FAMCOwas successfully critiqued ondealership performance and image, salesdevelopment, targeted marketing, procedures and systems, investmentcapabilities, staff capability and product knowledge, superior customer serviceand satisfaction as well as spare parts availability.

“It’sa very intensive process because we are being judged against every other Volvo dealershipacross the International Region,” Mr. Floyd explained.“Customer support is akey focus for us atFAMCO. Understanding our customer needs and delivering on promiseshas been essential to our success. We take great pride inknowing that we areproviding our customers with global best practice and it’s a great honour to berecognised as doing so.”

Mr Floyd also said the full marketintroduction of all Volvo CE’s soft products such asthe ‘CareTrack’ remotemonitoring system and machine inspection programmes among others has furtherestablished FAMCO as providers of benchmarking service and product support.

This is the third time FAMCO has beenrecognised as Volvo’s global Dealer of the Year. The previous year’s awardswere in 2001 and 2002.