Press Releases

FAMCO launches Parts Online service

FAMCO recently launched FAMCO Parts Online, an online portal developed entirely in-house and fully integrated with SAP, which will allow customers to place orders for spare parts and make enquiries about price and availability via the Internet.

The new facility will enable customers to track their orders, deliveries and invoices, and to obtain a statement of accounts. It will also display news of FAMCO's latest sales campaigns and special offers will be highlighted for customers' ease of reference.

Paul Floyd, Managing Director, FAMCO, said "This is an important step for us in achieving FAMCO's vision of being a company whose service standards exceed those of our competitors."

Mark Johnson, General Manager, Aftersales, FAMCO said "We consider this an important milestone in our efforts to offer seamless service to our key accounts and dealers across the UAE, and are delighted to be able to facilitate the customer ordering process by providing them with the information they need at their fingertips."

Ganesh Pai, National Parts Manager, FAMCO said "Parts Online is the result of great effort and teamwork from our project team which has seen colleagues from FAMCO Parts, Enterprise IT, the Automotive Project Management Office, Group Internal Audit and GMASCO work together to deliver a product of which we are proud. With many unique useful features including information on the expected  arrival time of parts, we expect the Parts Online facility will prove hugely popular with our customers."