FAMCO UAE - Aftersales Services

Aftersales – Parts Overview

FACTS & FIGURES

• 45,000 parts line items
• 24,000,000 value of parts stock
• 110 parts associates employed

PARTS AVAILABILITY COMMITMENT:

• 95% immediate availability for stocked items
• Strive for 100% within 72 hours

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Aftersales - Service Overview

FACTS & FIGURES:

Customer commitments:

• Emergency breakdowns attended within 4 hours
• 99% first-time-fix
• 24 hour maximum wait for workshop booking
• 95% of jobs completed by originally-promised time
• 100% of jobs within final quoted price

All technicians trained to manufacturers' standards

24/7 customer helpline: 800 FAMCO (32626)

Fully-equipped mobile service fleet

On-site support capability

Dedicated PDI centre

• PDI, accessory fitment & modifications
• Storage compound
• Customer handover facility

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​Aftersales - Soft Products

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• Flexible Service & Maintenance agreements
• Proactive maintenance planning
• Advanced telematics solutions
• Competitive menu-price packages
• Extended warranty products
• Driver & Operator training
• Equipment performance monitoring
• Lubricant Sampling & Analysis service

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